Why Resolve
Ten reasons to put Resolve on your queue: one system across every channel, policies applied consistently, and a human in the loop when it matters.
We run it on our own store
Resolve worked our own e-commerce support queue before we offered it to anyone else.
Before Resolve was a product, it was how we kept up with our own order queries, returns, and refunds. The rules engine, the channels, and the escalation flow you get are the ones we run every day.
Every channel, one set of rules
Email, chat, WhatsApp, social, and SMS, all handled by the same brain at the same time.
One set of business rules applies across every channel, so customers get consistent answers whether they email, chat, or message on WhatsApp. No channel-specific teams, no channel-specific policies.
Teachable, not programmed
Define rules in plain language and show examples. Resolve learns your business.
No code, no training data, no ML pipelines. Write your refund policy the way you'd explain it to a new hire, show Resolve how you handled past tickets, and it applies the same reasoning to the next ones.
Around-the-clock coverage
Nights, weekends, and time zones stop being a rota problem. The queue is worked continuously.
Resolve gives the same answers at 3am as at 3pm, without night shifts or weekend cover. Customers in any time zone get a response when they write, not when the next shift starts.
Human escalation built in
Resolve knows when it doesn't know. Complex issues route to your team with full context.
Every response carries a confidence score, and low-confidence or sensitive cases auto-escalate. Your team gets the full conversation history, the customer profile, and a recommended next step. You define the triggers.
Setup without an onboarding cohort
No shadowing shifts and no training sprints. Connect your channels and teach it your policies.
A new agent needs weeks of onboarding before they can work the queue alone. Resolve ingests your knowledge base, FAQs, and policies, then starts on the tickets those documents already cover, with everything else escalating to your team.
Consistent by design
Every response follows the policies you wrote. No mood swings, no Friday afternoon drops.
AI doesn't have bad days. Every ticket gets the same policy-based treatment in the tone you approved, with no variance between shifts, seasons, or team members.
Capacity that flexes with peak season
Black Friday and product launches stop meaning temp agencies and training sprints.
When ticket volume spikes, Resolve keeps working the queue the same way it does on a quiet Tuesday. Seasonal peaks become a pricing-tier question instead of a hiring problem.
Works with your stack
Shopify, Zendesk, Salesforce, Stripe: Resolve connects to the tools you already use.
Native integrations cover major e-commerce platforms, help desks, CRMs, shipping providers, and payment processors, with a REST API and webhooks for anything custom. No rip-and-replace required.
Measured in the open
Resolution rate, cost per ticket, and CSAT tracked in real time. You see exactly what it handles.
Dashboards show autonomous versus escalated resolutions, cost per ticket, and satisfaction scores side by side, so the value of the system is visible in your own numbers rather than in our claims.
The first customer was us. Read how Resolve handles our own store's order queries, returns, and refunds.
Read the story →See these reasons on your own ticket queue
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