The support engine we built for ourselves
We run an e-commerce operation, and its support queue was the problem. Resolve is what we built to fix it, and what we run on that store today.
Book a demoBuilt from our own queue
Generic help desks organize tickets; they don't resolve them. Our team was spending most of its day on repetitive queries that follow the same rules every time: order status, returns, refunds. We asked the obvious question: why can't software just handle those?
Resolve is our answer. Not a chatbot, and not a copilot. An autonomous customer service engine that learns your business rules, works the queue, and hands the hard cases to a person. It ran on our own store before we offered it to anyone else.
Not a chatbot. Not a copilot. An engine.
Three choices that shape everything Resolve does.
Autonomous resolution
Other tools assist agents. Resolve works the routine tickets end to end: it reads, checks the order, applies the policy, and replies.
Teachable intelligence
No training data and no code. Define rules in plain language, show examples, and Resolve applies them.
Human when it matters
Smart escalation with full context, so your team spends its time on the cases that genuinely need judgment.
Built to run a real operation
Resolve handles customer conversations and customer data, so reliability and security are part of the foundation rather than a roadmap item.
Ready to see Resolve on your queue?
Book a demo and we'll walk through the system the way we use it on our own store.