Plans sized by ticket volume
Start with a pilot on Starter, then move up as volume grows. Every plan includes human escalation, and Starter comes with a 14-day free trial.
Starter
- ✓Up to 1,000 tickets/month
- ✓2 channels (Email + Chat)
- ✓Basic knowledge base
- ✓Email support
Growth
- ✓Up to 10,000 tickets/month
- ✓All 5 channels
- ✓Advanced rules engine
- ✓Priority support
- ✓Analytics dashboard
Enterprise
- ✓Unlimited tickets
- ✓All channels + Voice (when available)
- ✓Custom integrations
- ✓Dedicated success manager
- ✓SLA guarantees
Custom
Need something different? Multi-brand, multi-region, or bespoke requirements. Talk to our team.
Talk to salesHow billing works
Each plan is sized by the number of tickets Resolve processes per calendar month, whether it resolves them autonomously or escalates them to your team.
- Go over your plan's ticket allowance and overages bill at a per-ticket rate, or upgrade mid-month.
- Starter is the pilot tier: a 14-day free trial with full access and no credit card required.
- Annual billing lowers the monthly rate, and you can switch plans at any time, effective from your next billing cycle.
Feature comparison
See what's included in each plan.
| Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Monthly tickets | 1,000 | 10,000 | Unlimited |
| Channels | Email + Chat | All 5 | All + Voice |
| Knowledge base | Basic | Advanced | Custom |
| Business rules | 10 rules | Unlimited | Unlimited |
| Integrations | 2 | 10 | Unlimited + API |
| Analytics | Basic | Full | Full + custom |
| Human escalation | ✓ | ✓ | ✓ |
| Dedicated manager | — | — | ✓ |
| SLA guarantee | — | — | ✓ |
| Support | Priority | 24/7 + Slack |
Compare the cost
A simple comparison of your current support cost against the Growth plan, using your own numbers.
Current annual cost
£450,000
Resolve annual cost (Growth)
£30,000
Difference per year
£420,000
As a percentage
93.3%
An illustration based on your inputs. It assumes the Growth plan covers your ticket volume; your actual mix of tickets and escalations will vary, and most teams keep a smaller human team for escalations.
Frequently asked questions
Trials, ticket limits, and switching plans.
Tickets are counted per calendar month. Overages on Starter and Growth are charged at a per-ticket rate. You can upgrade mid-month.
Any customer interaction that Resolve processes — whether resolved autonomously or escalated to a human.
Yes. Starter plan includes a 14-day free trial with full access. No credit card required.
Yes. Upgrade or downgrade anytime. Changes take effect on your next billing cycle.
Starter includes Shopify + one help desk. Growth adds all major platforms. Enterprise gets custom integrations and API access.
Ready to run a pilot?
Start on Starter with the 14-day free trial, or book a call and we'll size a plan against your queue.