Customer service that learns your business
From intake on every channel to resolved tickets: rules you write in plain language, examples you approve, and a human takeover when judgment is needed.
Every channel, one intelligence engine
One set of business rules applies everywhere, so customers get the same answer wherever they ask.
Triage by intent, sentiment, and urgency. Responses drawn from your knowledge base, simple queries resolved on the spot, complex ones flagged.
Live chat
Real-time conversations with answers from your own policies, seamless handoff to humans, and full history preserved.
WhatsApp Business
Native WhatsApp Business API integration with rich media support and template message management.
Social media
Monitors and responds across Facebook, Instagram, and X, with sentiment-aware replies and public-versus-private routing.
SMS
Two-way text support plus proactive notifications: order updates, shipping alerts, and reminders.
Voice (coming soon)
Planned: an AI voice agent for phone support that follows the same rules and escalation paths.
Teach it, don't program it
Write your business rules the way you'd explain them to a new hire. Resolve learns from your documentation and your examples.
Business rules engine
Define refund policies, shipping windows, and escalation triggers in plain language: if an order is within 30 days and unopened, approve the refund.
Knowledge base ingestion
Connect your help center, FAQs, and product docs. Resolve reads your documentation and answers from it.
Example-based learning
Show Resolve how you handled past tickets. It picks up your tone, your policies, and your edge cases.
Continuous improvement
Flag an incorrect response and the correction feeds back into the rules, so the same case is handled next time.
From ticket to resolution in five steps
The same pipeline runs on every ticket, whichever channel it arrives on.
Intake
A message arrives on any connected channel.
Classify
Intent detection, sentiment analysis, and urgency scoring.
Route
Matched to a workflow, or escalated to a human.
Resolve
The action runs: refund, track, respond, or update.
Learn
Outcome feedback improves how the next ticket is handled.
Escalation is a feature, not a failure
Resolve knows when it doesn't know. Complex, sensitive, or high-value conversations route to your team with full context.
Confidence scoring
Every response carries a confidence score, and low confidence routes the conversation to a person instead of guessing.
Context handoff
Your team gets the full conversation, the customer's history, and Resolve's recommended next step.
Configurable triggers
Define exactly when humans step in: VIP customers, high order values, or specific complaint types.
Escalation view
The escalation view: conversations Resolve handed to a person, with full context attached. Sample data shown.
See everything. Improve everything.
Real-time dashboards show what Resolve handled, what it escalated, and what each ticket cost.
Resolution rate
Track autonomous versus escalated resolutions across every channel.
Response time
Monitor average and p95 response times by channel and category.
Customer satisfaction
CSAT scores per interaction type and channel.
Cost per ticket
Compare the cost of AI-handled and human-handled tickets side by side.
Works with your existing stack
E-commerce
- Shopify
- WooCommerce
- Magento
Help desk
- Zendesk
- Freshdesk
- Intercom
CRM
- Salesforce
- HubSpot
Shipping
- ShipStation
- Royal Mail
- DHL
Payments
- Stripe
- PayPal
- Klarna
Custom
- REST API
- Webhooks
See these features on your own tickets
Book a demo and we'll walk through Resolve the way we use it on our own store: channels, rules, and escalation.